-May, 11th 2006 – May, 19th 2007 - One & Only Royal Mirage Hotel, Dubai, UAE- Exectutive Floor officer:
*Working on the most Executive part of the hotel called Gold Club.
*Greet guests courteously upon arrival.
*Escorting guest and luggage to the room and giving explanation about the hotel facilities, Outlets and the benefits of staying at a Gold club room.
*Doing Check-In,Check-Out, Currency exchange and all Concierge services.
*Handling guest complains efficiently and promptly.
*Provide effective, fast service in a freindly manner.
*Working as a team with 54 nationalities.
-September, 22nd 2007 – Present : Ezdan Hotel & suites, Doha, Qatar- Receptionist:
*Be a member of the Pre-Opening team of the biggest Hotel Apartment in Doha (4 Towers, 2200 Suites and studios).
*Doing Check-In,Check-Out, Currency exchange and all Concierge services.
*Attends to all incoming and outgoing telephone calls.
*Handling guest requests and complaints with great care.
*Exploring ways to blow away the guests by exceeding their expectations.
*Coordinating with all the Operational and non-operational departments for the smooth running of the day-to-day work.
*Maintaining close relationship with the various guests.
*To always have an eye for detail and maintaining standards.
*Ensuring guest daily needs well covered.
Diplome(s) :
- 2002-2003 : Baccalaureate Sciences Economics- Almassira High school, Tiznit- Morocco.
- 2003-2005 : B.T.S Tourism And leisure- Mohamed V High school, Essaouira- Morocco.
- 17 May 2006 : Induction Training at the ONE & ONLY ROYAL MIRAGE- Dubai in the following training modules:
* Basic First Aid Training
* Delivering on Our Promise
* Basic Fire Awareness Training
* Telephone Etiquettes Workshop
- September 2006 : Woods James Consultants English certificate for Hospitality Industry- Dubai- UAE
- 22-23 April 2008 : First Aid & CPR Training course- Doha- Qatar
Motivations :
To be an important member of the organization that combines with my experience and interest, and to work with the team to grow great heights along with the organization.
