Monaco, Grèce, Espagne, Andorre, Amérique du sud, Amérique du nord, 84-Vaucluse, 66-Pyrénées Orientales, 64-Pyrénées-Atlantiques, 40-Landes, 33-Gironde, 13-Bouches du Rhone
Standing :
Hôtel ****
Date de disponibilité :
10/01/2009
Type de contrat :
CDI
Horaires souhaités :
journée continue
Langue(s) :
Francais, Anglais, Espagnol
Expérience professionnelle :
May 2007 – until today
AQUAPURA DOURO VALLEY – PORTUGAL
ROOMS DIVISION MANAGER – OPERATION MANAGER
ACTING AS GENERAL MANAGER FEB.08-JUN. 08
5 stars hotels, 50 guest rooms & suites + 21 Villas& 2 Restaurants& SPA
Pre-opening and opening
Very first hotel of the new hotel company AQUAPURA HOTELS & SPA
SLH Hotel, Member VIRTUOSO since May 2008!
www.aquapurahotels.com
Responsibilities: standards and procedures implementation as per Leading Hotel level of service (guest attending, VIP receiving, amenities & gift program, welcome and departure letters, activities program), guest and wholesaler classification for room assignation, Guest database (e-commerce)
Oversaw: reception, concierge, private drivers, activities desk, night department, guest relations and VIP special treatments, Housekeeping for Public areas and Accommodation areas, Preventive Maintenance program, whole cost management of the Rooms department
Misc.: creation of full sets of documents, reports, statistics (Income report, Guest satisfaction survey…)
Implementation of cost control management & income audit
May 2006 – May 2007
HILTON TEL AVIV - ISRAEL
ASSISTANT FRONT DESK MANAGER
5 stars hotels, 583 guest rooms (annual occupancy 70%)
Responsibilities: Oversaw Reception team, night department, follow up on complaints and team management
June 2004-Feb. 2006
PARAISO DE LA BONITA – RIVIERA MAYA - MEXICO
ROOMS DIVISION MANAGER
AAA 5-Diamond, Virtuoso, Leading Small Hotels of the World –
VIRTUOSO MEMEBER- 90 suites www.paraisodelabonita.com
Responsibilities: standards and procedures implementation (guest and VIP receiving, amenities program, welcome and departure letters, activities program), guest and wholesaler classification for room assignation,
Guest database and mailing program (e-commerce)
Oversaw: reception, concierge, private drivers, activities desk, night department, guest relation and VIP special treatments
Misc.: creation of full sets of documents, reports, statistics and alike
5th diamond from AAA given for years 2005 & 2006
December 2002 - Jun. 2004
HOTEL BORA BORA AMANRESORTS- FRENCH POLYNESIA
ASSITANT FRONT DESK MGR & SALES MGR (Aug. 03 – Jun. 04)
5 stars, Leading Small Hotels of the World – 54 bungalows www.amanresorts.com
Responsibilities: as co-reservations manager in charge of sales & marketing, increased sales by being the “key” contact to all our partners (wholesalers, travel agents); oversaw site inspections and VIP reservations; set up database for night statistics and forecasts; oversaw night department; guest and public relations.
NIGHT MANAGER (Dec. 02 – Aug. 03)
Responsibilities: achievement re-organization of night department; implementation and maintenance night service standards; policies and procedures creation, new income report.
September 2002-Dec. 2002
METROPOLE PALACE – MONACO – MONTE CARLO
TEAM LEADER RECEPTION
(5 stars, Leading Hotels of the World – 150 guest rooms)
Was contracted for three months before hotel renovation
August 2001-Sep. 2002
AUBERGE DE LA VIGNETTE HAUTE – SOUTH OF FRANCE
FRONT OFFICE MANAGER
(SLH, Châteaux & Hôtels de France, Esprit de France, Romantik International Hotels, Charming Hotels – 19 guestrooms) www.vignettehaute.com
Responsibilities: in charge of reservations to make increase sales by being the “key” contact to all our partners (wholesalers, travel agents); oversaw site inspections and VIP reservations; handle concierge services and guest relation
April 2001-Aug. 2001
LOU BALICO RESTAURANT – NICE - FRANCE
MAITRE D’HOTEL (restaurant owned by my family)
November 98-Apr. 2001
HYATT OF FRANCE – PARIS - FRANCE
INCOME AUDITOR & COST CONTROLLER (Jan. 01 – Apr. 01)
Hotel Hyatt Regency Paris Madeleine Paris XVIII
INCOME AUDITOR (Jul. 00 – Jan. 01)
Hotel Hyatt Regency Paris Charles de Gaulle, France
Audit of income and billing follow ups for all the hotel functions
CREDIT MANAGER (Sep.99 – Jul. 00) - internal advancement
Hotel Hyatt Regency Paris Charles de Gaulle, France
In charge of account Receivable and Deposit ledger account
NIGHT MANAGER (Apr. 99 – Sep. 99) – internal advancement Hotel Hyatt Regency Paris Charles de Gaulle - 388 guest rooms
NIGHT AUDITOR (Nov. 98 – Apr. 99)
Hotel Hyatt Regency Paris Charles de Gaulle - 388 guest rooms
December 1997-Nov. 1998
HOTEL CAMPANILE – NICE - FRANCE
RECEPTIONIST
2 stars city centre hotel – 70 guest rooms
March 1997-Sep.1997
HOLIDAY INN CROWNE PLAZZA – DEAD SEA - ISRAEL
WAITER BUFFET RESTAURANT & POOL BAR
PRE-OPENING & OPENING five stars hotels – 312 guest rooms
September 1993-Mar.1994
GLEN USK HOTEL – LLANDRINDOD – WALES (SOUTH CRES.)
WAITER, BARTENDER, RECEPTIONIST
3 stars hotel, 60 guest rooms
Diplome(s) :
October.1996-Feb.1997
Intensive linguistic training in Israel
1994-1996
DIPLOMA SUPERIOR IN TOURISM & LEISURE
Hotel Management, Accounting, Tour Operating
Hotelier College Paul Augier, Nice, France
1995
LA MAISON DE TOURISME, Nice, France
10 weeks training in travel agency
1993
BACCALAUREAT SERIE G3
Management, Accounting, Business
College A. Calmette, Nice, France
Motivations :
Dear Sir or Dear Madam,
I am 33 years old and French.
I am actually working as a Rooms Division Manager and acting as Operations Manager at Aquapura Douro Valley in Portugal. I did the pre-opening and opening of this beautiful property when I joined the company Aquapura Hotels and SPA in May 2007.
I could demonstrate during this period and during my previous professional experiences different qualities and assets.
I am very well structured, organised, devoted and loyal. I am respected by my team and the rest of the employees by being a great motivator and omnipresent on the hotel operation.
I devote appropriate amount of time to balance my activities as the following:
*P.R. with guests, partners as I do speak officially several languages (French, English, Spanish, Portuguese and Hebrew)
*Office work and administrative tasks: statistics report, Accounting controls and alike
*Team member related duties and department meetings with my colleagues and other employees in order to achieve operation goals and make increase our guest satisfaction
*Hotel and area inspection (Management by Walking Around)
I would like to apply for a higher position as I have a clear understanding of multi function task and medium and long term's perspective of executive functioning.
Please feel free to contact me for any further information,
