Suède, Slovénie, Saint Martin, Russie, Roumanie, Portugal, Pays-bas, Monaco, Italie, Islande, Irlande, Hongrie, Grèce, Finlande, Espagne, Danemark, Croatie, Bulgarie, Belgique, Andorre, Allemagne, Afrique du sud, Afrique du nord, Asie, Amérique du sud, Amérique du nord, Wallis et Futuna, Terres Australes et Antarctiques, Saint pierre et Miquelon, Polynésie Française, Nouvelle-Calédonie, Grande Bretagne
Standing :
Non renseigné
Date de disponibilité :
09/07/2009
Type de contrat :
Non renseigné
Horaires souhaités :
Non renseigné
Langue(s) :
Francais, Anglais, Allemand
Expérience professionnelle :
Mon CV est en Anglais, si vous le voulez, je continue ma presentation en Anglais.
As you will read, I have an extensive and successful experience in hotel management roles in 3, 4 and 5 star hotels with a consistent record of driving revenue growth through hard work, excellent customer service and new concepts, increased occupancy, developing and leading teams to deliver exceptional professional services. I am well educated and disciplined. I believe in hierarchy and structure and stop to be creative at the second I receive an order from the border of Directors or Owner
My management, public relations, marketing, people and strategic skills not only include identifying commercial and revenue growth opportunities but also extend to developing capability and inspiring high performance from my staff.
I am an “Hotelier” and hotel guest. The guests who are checking into hotel rooms are expecting to have a fantastic night with a little something magic in a discrete atmosphere, perhaps something far beyond professionalism or attitude, an atmosphere they do not recreate at home. I am prepared to go the extra thousand miles to deliver an unprecedented service to make the guest’s experience memorable.
GUY-ROGER TALON
London UK Resident, flexible on work location
Address: Newland House, LD SE14......
Mobile: 07592727557, International: +447592727557
Email: mrtalon@live.co.uk
______________________________________________________________________________
A highly experienced and successful multilingual Hotel Manager fluent in finance for branded and independent Hotels, Bachelor and MBA in International Hotel & Hospitality Management with over 10 years of experience and an exceptional Track Record of driving innovation and service improvement. A well-trained “Hotelier”, specialised in Rooms Division, Food led operations, Revenue growth, Budget, Accounting, Sales Measurement, Turnover, GP, P&L, Payroll and more. Commercially astute and able to identify new market opportunities through organic growth, strategic business partnerships and effective Public Relations. Passionate about service delivery coupled with an ability to lead and inspire high standards amongst staff
SELECTED ACHIEVEMENTS
• Delivered consistent growth in accommodation revenues through increasing room occupancy, identifying opportunities and negotiating strategic and third party partnerships and overhauling product and room quality; successfully rejuvenated profitability and occupancy across several under-performing operations
• Achieved growth in city-centre location during period of market decline because of enhanced room quality and introduction of new VIP concepts, facilitating reach to new clientele
• Introduced new and high quality restaurant and bar concepts and operations, driving significant and sustainable new revenue streams
• Exceptional leadership skills and proven track record of recruitment, development and engagement of high performance, committed and customer-focused staff; reviewed and enhanced key capabilities through establishment of dedicated front of house and reservations teams, coupled with appointments of quality Chef and restaurant staff.
• Consistent successes achieved across operations in Italy, France, Belgium and UK ranging hotel, restaurant, bar and casinos and spanning small, luxury and large city-centre properties with roles including general management, sales management and PR
KEY SKILLS AND PERSONAL QUALITIES
• Total dedication to excellent customer care and services
• Leadership, Project, time and yield management
• Marketing, Sales, Planning, organisational skills
• Monitoring hotel performance through verification and analysis of guests satisfaction
• Prepares the annual hotel budget, Controls P&L to maximise turnover & profitability
• Leading morning operations and sales meetings to display my personal involvement
• Overseeing, Leading by example and managing daily operations and hotel staff
• Understanding and listening the needs of my team to maximise revenue
• Demonstrate to the sales team that follow-up is the key to any business
• A problem solver, decision maker and accurate with an eye for details
• Fluent in French, Spanish, German, Italian and English
• Well presented, friendly, polite disposition and use good manners at all times
• Smart appearance, confident, energetic, enthusiast, drive and determination
• Office package and Hotel PMS (Medallion, Epos, Hotel 3000, Fidelio, Opera and PMS- OnQ***
KEY RELATIONSHIPS FOR THE HOTEL DEVELOPMENT
• Guests, Suppliers, external consultants, local authority personnel, police, fire and health and safety authorities
CAREER
MUSLIMS INVESTORS, Online Group Revenue Manager, London based
Hotel Group ABU DABI (United Arab Emirates)
2008 to present (I can start any full time jobs at the situation arises)
Appointed to review and overhaul the Middle East Consortium performance by developing the business of 35 hotel operations and drive revenue growth thru the GDS system. My aim is to boost room occupancy from the current 55% to in excess of 98% through renegotiation of agency, tour operators and VIP (clients from Japan) partnership contracts, decreasing commission agreements by 15%; implemented new room rates and cancellation policies of the group’s operations in Abu Dhabi, Dubai, Doha and Oman
2006 to 2008, Falcon Hotel, 68 Farnborough Rd, Hampshire
Hotel General Manager
• Appointed to review and overhaul performance and hotel operations and drive revenue growth for a 34-bedroom 3* property.
• Boosted room occupancy from 20% to in excess of 80% through renegotiation of agency partnership contracts, decreasing commission agreements by 15%; implemented new room rates and cancellation policies
• Significantly enhanced hotel and product quality through leading a refurbishment programme, introducing luxury in-room items and appointing new chefs to improve food and beverage offering
• Refocused strategies to attract broader clientele, driving food and beverage growth from £300 to £3k per day during peak periods
2005 to 2006, STEM RECRUITMENT, 74 Lowfield Street Dartford Kent DA1 1HJ
• Creation of a new Hotel/Hospitality/Catering branch as a Regional Operation Manager
2003 to 2005, THE HYDE HOTEL, 55 Westbourne Terrace, London Paddington
Hotel General Manager
• Transformed 100-room hotel and restaurant operations during market downturn and challenging conditions
• Overhauled hotel concept of three* B&B operation to high quality hotel, increasing occupancy rates from 30% to 100%.
• Opened an A-Rosette 80-covers restaurant and exclusive VIP bar, generating £350k new revenues per annum
• Enhanced staff capability and customer service through introduction of dedicated front of house, reservations and night security teams
• Recruited, developed and managed a high performance, customer-focused loyal team with minimal staff turnover; introduced regular performance appraisals and communications forums to ensure continued commitment and motivation.
2002 to 2003, D.I.T.G, (TV Group) 6-7 Princes Court, Wapping lane, London E1W 2DA
Restaurant General Manager and Executive Head Chef
• Managed 80-covers high profile restaurant operation, including leadership of three restaurant managers direct reports
• Overhauled menu design to provide high quality, silver service to celebrity guests, achieving 75% revenue growth
Earlier Career
Group Hotels Director
1990 – 2002: L’APOC GROUP/Brussels: Rue Maurice Wilmotte Brussels Belgium
Roles held also include Director of Sales, Head of PR, Assistant to the Chairman in managing of a 4 and 5* hotels ranging 180 to 225 rooms, 7 restaurants, a night club and a Casino.
CONTINUED PROFESSIONAL DEVELOPMENT
• 1984- 1990: Bachelor and MBA in international hospitality Management EHL(Suisse)
• 1979- 1984: Law Degree University of (Paris7)
• 2004: GOAL level 2 Certificate for Licensees Personal Alcohol Licensee holder
• 2004: Food Hygiene Certificate
PERSONAL INFORMATION
Interests include Teaching, Reading, Martial Arts, Zen, tennis and Music recording
REFERENCES AVAILABLE UPON REQUEST
Diplome(s) :
• 1984- 1990: Bachelor and MBA in international hospitality Management EHL(Suisse)
• 1979- 1984: Law Degree University of (Paris7)
• 2004: GOAL level 2 Certificate for Licensees Personal Alcohol Licensee holder
• 2004: Food Hygiene Certificate
Motivations :
I am fluent in 5 european languages; French, English, German, Spanish and Italian
My motivations are clear and simple to define
I am born "Hotelier and Restaurateur"
This job is all my life
