Business Consultant January 2008 - May 2009
Temporary General Management’s Consultant for the opening operations at Hotel 60 rooms 4 stars in Livorno www.hotelrex.it ,amenities included 2 restaurants, meeting space capacity 150 guest, private beach 500 guest capacity and water sport activities ,children’s program & diving center .
Hired to take over renovation project, recoup hotels reputation in local market and to increase market share along with customer loyalty.; arrange set up of operational standards for all departments; redirection and revaluation of products and services; hiring of department head personnel; prepare realistic opening budget and develop the sales and marketing plan along with corporate director and president of the company. Occupancy increased and average rate remained stable. Accomplished increases through creative attention-getting renovations of breakfast buffet bar, exterior landscaping, up-grades all room amenities , new computer systems, creation of brochures and other sales support materiel ,Creation of the contents of various Internet-sites ,re-design Internet web-site, reservations systems and e-commerce strategies.
Reason for leaving: Mutual consent with the company due to costs reduction.
General Operation Manager January 2005 - 2007
Pugnochiuso - Puglia- Italy- A 4 star tourist resort nestled in 75 acres of ecological Mediterranean park consisting in : 2 Hotels of 180 rooms each one ,1 Residence of 37 apartments , 35 cottages; maintenance and management of n° 150 private properties, for a total of 450 rooms (1200 beds), Conventions Center with 4 meeting rooms and an events area of 350 capacity guest , business and service centres (shops, bars, supermarkets), 3 swimming pools, children’s program, 2 private beach, watersport activities, 06 tennis courts with a workforce of 200 employees. www.pugnochiuso.com
Multi-unit operation direction In charge of overall operations of the hotel, such as directing and implementing policies and procedures in all operational departments. Responsible for creating a budget and directing all department heads to accomplish operational and quality standards, including but not limited to hiring of all department heads, directing daily operations, implementation and motivation of such individuals.
- Supervised the redesigning of operational department manuals and implemented operational standards in areas such as inventories, portion control, menu pricing including re-designing of the menu to include area natural resources with an accent on regional cuisine. Reduce the operation costs before closing: Strict monitoring of staff hiring, repairs and maintenance expenses.
- Actively participated on business plans, budgets, projections and
critical paths.
Reason for leaving : end of the contract
Business Consultant September - December 2004
Temporary General Management’s consultant for the opening operations at “Ramada Ticinum Hotel 4 stars Malpensa Airport -Milan . Improved Ramada Quality Performance and training operations. Implemented all pre-opening sales & marketing procedures and advertising. Expanded airport marketing and improved Internet exposure .
Reason for leaving : Better remunerate opportunity with better professional expectative
General Manager September 2002 - June 2004
- Tirana Hotel Int.le, Tirana (ALBANY) www.thi.it managed by Turin Hotels International . Recruited as General Manager to install new management concepts Aiming to the commercial repositioning and management reorganisation of the Hotel Tirana International with 170 rooms, Conventions Center (with 4 meeting rooms and an events area capacity up 400 guests ), 2 restaurants, 2 bars, condominiums, shopping centre and offices
- Responsabilities:
- organize the accounting functions and implement a uniform system of accounts .
- Elaboration of annual budgets and the follow-up.
- Preparation and control of investment budgets.
- Elaboration of monthly occupancy and revenue reports.
- Analysing and defending P&L statement in monthly management meetings
- Organisation, preparation and managing of meetings .
- Developed business strategies with local partners to increase guest
satisfaction and profitability.
The reorganisation of this property from publicly owned (Government) to Private was organised smoothly and without causing unemployment .
Crisis, which was the main concern of the government in close collaboration with the European Bank for Reconstruction and Development. This required from my side lots of strategic thinking and exposed me to various levels of politics exposure, maintaining integrity as well as focusing in the main goal.
Reason for leaving: selling the company and Internal company
reorganization
General Manager January 2001 – June 2002
Hotel dei Marsi - 160 rooms, restaurants and meeting rooms. Hired to manage and increase sales marketing activities Re-started and reorganized different management levels, as well a F&B division’s operations. www.hoteldeimarsi.it
Reason for leaving: Better remunerate opportunity with better professional expectative.
General Manager September 2000 – December 2001
Supervising and Managing 4 Hotels & Resorts (4 and 5 stars) owned by Dom Pedro Hotels of Lisbon, for setting up a “4* Resort and Talassoterapia Centre” at Porto Santo, Madeira, Portugal managed by Dom Pedro Hotels .: Resort with 256 rooms, 56 flats (for total 1200 beds ), indoor and outdoor swimming pool , beach club , meeting rooms 1000 guest capacity , 3 restaurants, 4 bars and TalassoSpa 1000 mq .
www.hotelvilabaleira.com
Reason for leaving: breaking –off of the management contract whit the Dom Pedro Hotels
Managing Director’s consultant 1996 -1999
Hotels management and development, as a freelancer in partnership with Lothar ltd, Formigine (MODENA- ITALY), a business management company specialized in analysis and practical studies for shopping centre and fairs, business organisation, marketing, banqueting and food and beverage management. Leading training plans, procedure development and operatives handbooks.
Optimization and reformulation productive processes with focus in production and quality with clients such as: Hotels, Catering Companies, Residences. www.lothar.it
Reason for leaving: Mutual consent with the company due to reductions
of appointments .
General Manager 1995 - 1996
Grand Hotel “Pianeta Maratea”,4 stars, congress centre for 400 guests , fairs expositions 1200 guests : 178 rooms, 220 cottages, disco-club capacity 200 guests . The task was finalized with aggressive sales strategies to re-locate the all complex in order to pushing-up and selling the structures. www.grandhotelpianetamaratea.it .
Reason for leaving: Better remunerate opportunity with better professional expectative.
Managing Director 1992 – 1994
“Casa Velha emprendimentos turisticos”, Quinta doLago (golfclub), Algarve, Portugal: 4 restaurants, 01 discoclub ( capacity 400 guest ), 1 suite hotel 5 stars of 60 apartments in time-share with sport center annexes.
Number of employees: 130
Responsibilities :
-reorganisation of all departments and upgraded the product and operating standards in order to prepare the companie to be selling .
- Opening of four different gastronomic concepts within the premises of the Resort .
- Implementation of F&B meals Plans .
- Planning all activities and promotions
- Daily Management of the Resort
Reason for leaving: selling the company and retourn in Italy .
Consultant 1991
Management consultant for Start-up to “Hotel Chiarofonte”, Abetone (PT-ITA); 4 stars tourist resort with leisure centre.
Reason for leaving: end of temporary contract
Hotel Director 1989 - 1990
“Hotel Villa Corner della Regina”, Treviso (ITA); 4 luxury stars (40 suites with 60 time-shared apartments, leisure centre and meeting rooms and
management of a wide estate property) .Villa Corner della Regina is a beautiful palladian hystoric place, very close to Venice and the airport.
Reason for leaving: selling the company.
Hotel Director 1988
Re-starting and management, a tourist resort in Tremalzo (Val di Ledro-ITA), a 3 star hotel of 60 rooms, restaurant, self-service, disco-club; furthermore mechanical ascents, (3 sky-lifts, 5 tracks) and 60 apartments management.
In charge of overall operations of the resort , such as directing and implementing policies and procedures in all operational departments. Responsible for creating a budget and directing all department heads to accomplish operational and quality standards, including but not limited to hiring of all department heads, and directing daily operations.
Reason for leaving: Better remunerate opportunity with better professional expectative.
Diplome(s) :
- Diploma of high school ( Liceo Scientifico )
Professionals and training courses :
 Law management for Hotels and Restaurants
 Financial Analysis
 Tourist Marketing
 E- marketing
 Business Communication
 Planning and starting-up Hotel Businesses
 Contracts for Hotels and Restaurants
 Quality Control
 Training of Food Safety System HACCP (Hazard Analysis Critical Control Point).
 Training of Environmental Management System ISO–14001 by QMS 9000.
Motivations :
I am interested in applying for a Senior Management position such as General, Resident, or Operations Manager for a Single Property or Multi Unit Properties.
I have extensive experience in all areas of the hospitality and resort industry,both in medium-sized Italian companies and large multinationals, who have given me a vision and a structured methodological experience.
Excellent knowledge of my job .
I have int’l extensive experience in hotel mgt & operations both in medium-sized and large Italian and multinationals companies, who have given me a vision and a structured methodological experience.
Ability to manage & direct multiple hotels & projects and :if required to travel often. Excellent negotiation, owner mgt, communication, motivational, leadership, reporting, presentation, financial, budgeting, business mgt, sales, marketing, e-commerce skills & experience.
My portfolio includes 4 star and 5 star resort properties and convention centers.
I am confident that my appointments ,qualifications, skills and diverse past working experiences involved in several areas such as General Manager are relevant to the requirements of the position as a Senior Manager, and that I can make significant contributions to the continued success in the hospitality ,catering and resorts organizations.
Adaptable to other cultures and countries. Ability to work independently and from a remote location environment .
I am ready to relocate to any location worldwide, and I am available immediately.
