04-Alpes de Haute-Provence, 06-Alpes Maritimes, 11-Aude, 12-Aveyron, 13-Bouches du Rhone, 30-Gard, 34-Hérault, 83-Var, 971-Guadeloupe, 972-Martinique, 974-Réunion, Mayotte, Nouvelle-Calédonie, Polynésie Française, Espagne, Monaco, Saint Martin, Suisse
Standing :
Hôtel ****
Date de disponibilité :
15/04/2010
Type de contrat :
Extra
Horaires souhaités :
Non renseigné
Langue(s) :
Francais, Anglais, Espagnol
Expérience professionnelle :
2005-Today The Grand Hotel (5 *), Elite Hotels Group, (Eastbourne, England)
*Since 2008 Events and Sales Co-ordinator
Organise and co-ordinate all type of leisure and corporate events, from 2 to 300 people, develop and maintain good relationships with clients and conference agents, encouraged customers’ return, promote the hotel by attending meetings and shows, organise familiarisation visit, discuss and propose appropriate quotations.
*2006-2008 Trainee Manager
Learned the skills and knowledge of all functional areas of the hotel and its operations, assisted and replaced departments’ managers when away, dealt with customers (care and complaints), managed teams and delegated tasks. Studied and interpreted the hotel’s sales, forecasts and objectives related to the business plan.
* 2005-2006 Deputy Lounge Manager
Assisted the manager, trained and led the team, dealt with behaviour, relational conflicts within the department and with customers, attended all the meetings, planed and organised the job.
2005 (Jan to Nov) The Cavendish Hotel (4*), Bonnington Group, (Eastbourne, England)
Head Waitress
First work experience in England: Developed my English skills and learned how to run a restaurant as well as a conference and banqueting department.
2002-Dec 2004 SARL MAYA: Village Hotels Group (B&B), (Nantes and Narbonne, France) Hotel’s Manager
Founded my own company in order to run the hotels (71 bedrooms, capacity of 220 guests), responsible for the company’s operations (recruitment, training, accounting, front of house, sales, reservation, dealing with suppliers and duty management). Managed successfully the hotels, achieved significant revenue increase over the 2 and half years, developed the hotels’ reputations and raised the level of quality within the group.
2001-2002 GRH Consulting, (Paris, France), Junior Human Resources Adviser
Helped senior advisers to audition and develop new projects for public companies.
1999-2001 French Navy, (Toulon, France), Human Resources Adviser
Assisted the head of human resources to manage and develop the officers’ carrier operating in the naval aviation.
Diplome(s) :
2007-2009 : MA International Hospitality Management, University of Brighton - Part Time. Master Degree’s Dissertation passed with Grade A.
1999 : Military School (French Navy, Brest: France): Officer School, BE, BAT
1998 : Level taken after 2 years of University in Sciences (University of Luminy, Marseille, France)
1996 : Baccalaureate with advanced Science (High School M. France, Vitrolles, France)
Motivations :
Titulaire d'un Master en management international pour hotellerie et tourisme et avec de riches et variees experiences professionelles dans le milieu hotelier, je recherche un challenge pour optimiser la qualite de service offerte, developer la reputation d'un hotel ou d'un groupe hotelier, m'assurer de la satisfaction du client et de sa fidelisation.
Un poste d'assistant directeur serait l'ideal et me permettrait de mettre en application mes connaissances et diverses experiences tout en apprenant et me perfectionant pour une carriere en temps que directeur.
