1993 RECEPTIONIST/CASHIER,
HYATT REGENCY, 4****L, PARIS Charles-de-Gaulles
1992 NIGHT AUDITOR (training)
HÔTEL PRINCE DE GALLES MARRIOTT and SHERATON, 4*L
1992 Brevet de Technicien Supérieur (Rooms Option), « école hôtelière de Toulouse », France
1989 Baccalauréat série G (comptabilité) « lycée International Français de Madrid », Espagne
Fidelio/Micros, Holidex, Gesthotel, Insite, Idilor, Hotix, HIS, GDS, Saari, CIEL, Sage, Excel et Word, Publisher, Photoshop, gestcom, Homing
Motivations :
Meeting and greeting customers to ensure the highest level of guest satisfaction.
Responsible for leading in and assisting in the implementation of the overall Hotel/Resort, Strategy.
Planning and directing operational departments, allocating funds to hotel departments and approving expenditures within the parameters of policy.
Set targets for growth, analyze and coordinate strategic planning to meet targets for all profit centers within the Hotel/Resort.
Responsible for planning budgetary expenses and income forecasts while additionally responsible for directing Line Management and Managing Operations to meet set financial goals.
Maintaining statistical and financial records.
Responsible for all Hotel/Resort staffing and human resource policies and procedures including ensuring the highest level of staff welfare and benefit possible within the parameters of the organization.
Responsible for directing domestic & international marketing efforts.
Monitor economic and other external conditions and manage proactively addressing issues that may affect operations in order to maximize sales and growth
Establish and maintain service standards to achieve guest, client, staff and management satisfaction.
Participation in local trade shows and industry events as required.
Ensure housekeeping, décor, landscape and engineering standards are met with peak performance for all demand and deterred by ensuring a preventative maintenance program.
Maintain an up to date awareness of the market competition and future trends in line with the Hotel/Resort.
Interact with the local and regional community and develop and administer a community development program sponsored by the Hotel/Resort.
Ensure compliance with licensing laws, health & safety as well as other statutory laws.
Assist staff to ensure that the relationships of the company are strong and beneficial for all parties.
Contribute to the morale and team spirit of the company.
To be understanding, supportive, encouraging and be helpful to all colleagues with service mind and good cooperation
Makes appropriate suggestions and recommendations for the general improvement of the company and Resort Team.
Assist in other management activities within the scope of the overall organization.
Ensures that all activities are carried out honestly, ethically.
